JOB VACANCY - CUSTOMER SERVICE REPRESENTATIVE in Djibouti
JOB VACANCY
CUSTOMER SERVICE REPRESENTATIVE
JOB DESCRIPTION
The Customer Service Representative in logistics will oversee all aspects of accounts relating to the international transportation of goods and the maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export/import process.
Responsibilities and essential job functions include, but are not limited to the following:
- Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
- Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
- Benchmark freight rates.
- Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present finding to Management.
- Collect and analyze service issue and carrier quality information and develop clear and concise reports.
- Freight forwarding functions such as booking, issuing Delivery Orders, etc
- Checking and confirming order status on pick-up and deliveries.
- Analyze freight bills for customer specific required information.
- Track and log information in the system.
- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
Required qualifications are as follows:
- Strong customer service skills
- Strong computer skills
- Ability to multi-task
- Decision making and problem solving skills
- Ability to prioritize and manage time
- Attention to detail and accuracy
- Time management and organizational skills
- Effective communication skills
- Professional phone etiquette
- Team oriented
Required educational background:
- Minimum Bachelor degree in needed area
- Fluent in French / English and any additional language will be an asset
- Experience of at least 1 year in logistics and customer services.
HOW TO APPLY
Qualified candidates should email their resume to job@ea-cs.net.